Last updated: 21 May 2026
The rules and expectations for using namaa bloom as an educator.
Read →What data we collect, how we use it, and your rights over it.
Read →Our 14-day refund window and how to request one.
↓ You are hereWe want you to feel completely confident using namaa bloom. Our payments are processed by Paddle.com Market Limited, our Merchant of Record, who also handles all billing-related customer service and refund requests on our behalf.
If you are not satisfied with your subscription for any reason, please contact us — we will always try to find a fair resolution.
namaa bloom offers a free plan with no payment required. There is nothing to refund for free-plan usage. You may stop using the Service at any time with no obligation.
If you subscribe to a paid plan, you are entitled to a full refund within 14 days of your initial purchase or annual renewal date, provided you have generated fewer than 3 reports during that period.
For monthly subscriptions renewed after the initial period, refund requests must be made within 14 days of the most recent renewal charge and subject to the same usage condition above.
By subscribing and using the report generation feature, you acknowledge that the Service has been delivered. Generating 3 or more reports constitutes meaningful use of the Service and voids eligibility for a refund under this guarantee. This does not affect your statutory rights under Section 4.
To request a refund, email us at hello@namaabloom.com with the subject line "Refund Request" and include:
Paddle will process your refund within 5–10 business days. The refund will be returned to your original payment method.
If you are a consumer in the European Union or United Kingdom purchasing a digital subscription, you have a statutory right to withdraw from the contract within 14 days of purchase without giving any reason (the "cooling-off period"), provided you have not already made use of the paid service during that period.
By subscribing and immediately accessing paid features, you expressly consent to the commencement of the service before the end of the 14-day cooling-off period and acknowledge that your right of withdrawal is thereby waived. This does not affect your rights under our 14-day money-back guarantee above.
AI-generated reports are digital content produced on demand. Once a report has been generated and delivered, that specific report cannot be "returned". However, this does not limit your right to a full subscription refund under our 14-day guarantee above.
You have up to 14 days from the date of your order to cancel and request a refund for your subscription.
Refunds will not be issued in the following circumstances:
If your situation falls outside this policy but you believe a refund is warranted, please contact us — we review all cases individually and aim to be fair.
You may cancel your subscription at any time. To avoid being billed for the next period, cancel at least 48 hours before your renewal date. After cancellation, you retain access to paid features until the end of your current paid period. Cancellation does not automatically trigger a refund; refund eligibility is governed by the 14-day window in Section 3 above.
For group or institutional subscriptions purchased on behalf of a school, refund requests must be submitted by the account owner. Please contact us at hello@namaabloom.com to discuss your situation — we handle these on a case-by-case basis.
If you are unhappy with how a refund request has been handled, please email hello@namaabloom.com. We aim to resolve all complaints within 5 business days.
As Paddle is our Merchant of Record, billing disputes may also be raised directly with Paddle. EU consumers whose complaints are not resolved may refer to their national consumer protection authority or the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
Refund and billing requests: hello@namaabloom.com
Paddle billing support: paddle.com/legal/buyer-terms